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Home Heating FAQs

Q: What should I do if my home loses heat?

Before you call for emergency service, use these easy steps to troubleshoot your heating system:

  1. Check Your Thermostat
    Make sure your thermostat is set to “HEAT” and the temperature is set higher than the temperature inside. Also, remember to double check your thermostat’s battery life.
  2. Check All Switches
    Make sure all switches, fuses, and circuit breakers are switched to “ON.”
  3. Verify Your Fuel Level
    Check your tank gauge to see if you have fuel in your tank. If not, contact us right away at 603-488-2017.
  4. Hit the Reset Button
    If there is oil in your tank, press the RESET button on your burner ONCE to see if a flame comes on. If not, DO NOT press the button again. Instead, call us for service immediately.

Q: How do I read the tank gauge on my fuel tank?

A: Locate the top of the disc in the heat float to see how full your tank is.

Q: Where is my reset button located?

A: The reset button is located on the control on the burner, typically on the ride side of this control. Reset buttons are normally red.

Q:  How often should I have my equipment serviced?

A: We recommend servicing your heating equipment on an annual basis so that your system runs safely and efficiently.

Q: When is the best time of year to schedule a tune-up?

A: We recommend having your heating or cooling system tuned up before each peak operating season to guarantee optimal functionality. This means spring for A/C and summer for heating systems.